SectionSECTION 6: Service level agreements
- Part of
- Business Facilitation (Miscellaneous Provisions) Act 2022
(1) An MDA shall have a service level agreement which shall provide for — (a) a list of products and services rendered; (b) documentation requirements; (c) time lines for processing applications; (d) applicable fees; (e) a summary of the procedure of application; (f) redress mechanisms;…
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